pgb88 Privacy Policy

1 Introduction

This Privacy Policy (hereinafter referred to as "Policy") describes the practices of pgb88 (hereinafter "pgb88", "we", "us", or "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to users (hereinafter "you", "Player", or "Account Holder") of the pgb88 website and associated services accessible at pgb88.app.

pgb88 is committed to handling your personal data with the highest degree of care and in full accordance with applicable data protection principles. We recognise that you trust us with sensitive information when you register an account, make deposits, participate in games, and communicate with our support team. Maintaining that trust is a responsibility we take seriously.

By accessing the pgb88 platform, creating an account, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the pgb88 service.

2 Information We Collect

pgb88 collects personal data from you in several ways: directly when you provide it during registration or support interactions, automatically as you use our platform, and from third-party partners involved in payment processing and identity verification. The categories of data we collect are set out below.

2.1 Registration Data

When you create a pgb88 account, we collect the following information:

• Full legal name
• Date of birth (used for age verification — you must be 18 or older)
• Email address
• Mobile phone number
• Residential address (city, district, division — Bangladesh)
• Preferred username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to process withdrawals, we collect:

• National ID Card (NID) number and scan or photograph
• Passport details (where NID is unavailable)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Selfie or live facial image (for biometric identity confirmation where required)

2.3 Financial & Transaction Data

When you make deposits or request withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile wallet account numbers
• Bank account details (account number, bank name, branch) for bank transfer players
• Transaction amounts, timestamps, and reference numbers
• Deposit and withdrawal history

pgb88 does not store full debit or credit card numbers. Card payments processed via Visa or Mastercard are handled by PCI-DSS compliant payment processors and card data is never retained on pgb88 servers.

2.4 Usage & Technical Data

When you use the pgb88 platform, we automatically collect technical data including:

• IP address and approximate geographic location (city/district level)
• Device type, operating system, and browser type and version
• Session start and end times (Bangladesh Standard Time, BST UTC+6)
• Pages visited, games played, bets placed, and features used
• Referral source (how you arrived at pgb88.app)
• Crash logs and error reports

2.5 Communication Data

If you contact pgb88 via live chat, email, or any other support channel, we retain a record of your communication including:

• The content of your messages and any attachments
• The date, time, and channel of the communication
• Our responses and the resolution of any support case

3 How We Use Your Data

pgb88 uses your personal data only for purposes that are necessary, proportionate, and consistent with the legitimate operation of an online gaming and sports betting platform. The primary purposes for which we process your data are:

• Account creation and management: To set up, maintain, and manage your pgb88 account, including verifying your identity and enforcing the one-account-per-person policy.
• Age and identity verification: To confirm that you are 18 years of age or older before granting access to real-money gaming features, as required by our responsible gaming commitment.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, and banking channels, and to execute withdrawal requests to your registered payment accounts.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, chargeback fraud, and other forms of prohibited conduct outlined in our Terms & Conditions.
• Legal and regulatory compliance: To meet applicable anti-money laundering (AML) obligations, respond to lawful requests from authorities, and maintain records required by law.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our support services.
• Platform improvement: To analyse how players use the pgb88 platform, identify performance issues, and develop new features and improvements.
• Promotional communications: To send you information about bonuses, promotions, and platform updates where you have consented to receive such communications. You may withdraw consent at any time.
• Responsible gaming monitoring: To identify patterns of play that may indicate a gambling problem, and to facilitate access to responsible gaming tools including deposit limits, cool-off periods, and self-exclusion.

4 Data Sharing & Disclosure

pgb88 may share your personal data with trusted third parties in the following limited circumstances. In all cases, data is shared only to the extent necessary and under appropriate data protection obligations.

4.1 Payment Service Providers

To process your deposits and withdrawals, pgb88 shares transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers receive only the information required to complete your transaction and are bound by their own stringent data protection and financial security standards.

4.2 Identity Verification Partners

pgb88 may use third-party identity verification service providers to assist with KYC processing. These providers receive identity documents and biometric data solely for verification purposes and are contractually prohibited from using that data for any other purpose.

4.3 Game Content Providers

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data (such as a session token or player identifier) to enable their games to function correctly within the pgb88 platform. These providers do not receive your full name, contact details, or financial data.

4.4 Legal and Regulatory Authorities

pgb88 may be required by law to disclose personal data to governmental authorities, law enforcement agencies, regulatory bodies, or courts in response to a lawful order, warrant, or legal obligation. In such cases, pgb88 will disclose only the minimum data required to satisfy the legal obligation.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pgb88's business, personal data held by pgb88 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting change to this Privacy Policy via the email address registered to your account.

5 Cookies & Tracking Technologies

pgb88 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site. A cookie is a small text file stored on your device by your browser when you visit a website.

5.1 Types of Cookies Used

5.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies via the privacy or security section of the browser settings menu. Please note that disabling functional cookies may affect your experience on the pgb88 platform, and disabling essential or security cookies may prevent you from logging in or using certain features.

6 Data Retention

pgb88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data (registration, KYC documents): Retained for a minimum of 5 years from the date of account closure, in accordance with standard record-keeping requirements for financial services platforms.
• Transaction records (deposits, withdrawals, wager history): Retained for a minimum of 5 years from the date of each transaction.
• Customer support records (chat logs, email threads): Retained for 3 years from the date of the support interaction.
• Technical and usage logs: Retained for 12 months from collection, after which they are aggregated and anonymised.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter for compliance auditing purposes.

When the applicable retention period expires, pgb88 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. If you request the deletion of your data before the end of the applicable retention period, pgb88 will evaluate whether the request can be fulfilled in full, and will notify you of any data that must be retained to comply with legal obligations.

7 Data Security

pgb88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption: All data transmitted between your browser and pgb88 servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar when visiting pgb88.app.
• Encrypted data storage: Sensitive data including passwords (stored as salted hashes), KYC documents, and financial records are stored in encrypted format in access-controlled environments.
• Access controls: Access to systems holding personal data is restricted to authorised pgb88 personnel who require it to perform their role. All access is logged and audited.
• Firewall and intrusion detection: pgb88 deploys network-level firewalls and intrusion detection systems to monitor for and respond to unauthorised access attempts.
• Regular security assessments: pgb88 conducts periodic internal security reviews and engages independent security assessors to evaluate the robustness of our data protection measures.

While pgb88 takes extensive precautions to protect your data, no online platform can guarantee 100% security against all possible threats. You are also responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, contact pgb88 support immediately at [email protected].

8 Your Privacy Rights

As a pgb88 player, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact pgb88 at [email protected] with the subject line "Privacy Rights Request". We will respond to all verified requests within 30 days.

9 Third-Party Services

The pgb88 platform integrates with a range of third-party services to deliver its full product offering. While pgb88 carefully selects its partners and requires them to maintain high data protection standards, each third-party service operates under its own privacy policy. pgb88 is not responsible for the data practices of third-party services accessed through or in connection with the pgb88 platform.

Third-party service categories used by pgb88 include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard. These services handle financial transaction data under their own regulatory and privacy frameworks.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi. These providers deliver game software to the pgb88 platform and may receive session identifiers to enable gameplay.
• Identity verification providers: Third-party KYC platforms used to verify the identity documents you submit during account verification. These providers are contractually bound to use your data solely for verification purposes.
• Analytics providers: Anonymised usage analytics may be processed by third-party analytics platforms to help pgb88 understand platform performance and user behaviour at an aggregated level.

pgb88 does not embed third-party advertising networks or social media tracking pixels on its platform. Any links to external websites that may appear in informational content are clearly indicated, and visiting such external sites is at your own discretion and subject to the privacy policies of those sites.

10 Children's Privacy

The pgb88 platform is strictly intended for adults aged 18 years and above. pgb88 does not knowingly collect, process, or retain personal data from any individual under the age of 18. Age verification is a mandatory step in the pgb88 registration and KYC process.

If you believe that pgb88 may have inadvertently collected data from a minor, please contact us immediately at [email protected] and we will take prompt action to investigate and, where confirmed, delete the relevant data.

11 Changes to This Policy

pgb88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. The effective date at the top of this document will be updated whenever a new version is published.

When material changes are made to this Privacy Policy — such as changes to the categories of data we collect, new third-party sharing arrangements, or changes to your rights — pgb88 will notify registered players via the email address associated with their account, or via an on-platform notification displayed upon login. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Continued use of the pgb88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes described therein. If you do not agree with a revised Privacy Policy, you may request account closure as described in the Terms & Conditions (Section 9.1).

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pgb88 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

• Email: [email protected]
• Live Chat: Available 24/7 inside your pgb88 account dashboard.
• Response Time: Email queries responded to within 24 hours (BST, UTC+6).

When contacting us about a privacy matter, please include your registered username or email address and a clear description of your request or concern so that our team can identify your account and respond efficiently. For formal data rights requests (access, erasure, rectification, portability), please use the subject line "Privacy Rights Request" in your email.

pgb88 is committed to resolving all privacy-related enquiries fairly, transparently, and in a timely manner consistent with our values as a responsible online entertainment platform serving players across Bangladesh.