1 General Terms

These Terms & Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and pgb88 (hereinafter referred to as "pgb88", "we", "us", or "the Platform"). These Terms govern your access to and use of the pgb88 website, mobile platform, games, sports betting services, promotional offers, and all related features and content collectively referred to as the "Service".

By creating an account, making a deposit, placing a bet, participating in a promotion, or otherwise using any part of the pgb88 Service, you confirm that you have read these Terms in their entirety and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the pgb88 Service.

pgb88 reserves the right to update or amend these Terms at any time. Material changes will be communicated to registered players via email or an on-platform notification. Continued use of the Service following the publication of updated Terms constitutes your acceptance of those changes. The most current version of these Terms is always accessible at pgb88.app/terms-conditions.

1.1 Definitions

• "Account" means the registered user account created by a Player on the pgb88 platform.
• "Balance" means the total funds held in a Player's Account, including real-money deposits and bonus funds where applicable.
• "Bonus Funds" means any promotional credits, free bets, cashback amounts, or bonus amounts credited to an Account subject to wagering requirements.
• "KYC" (Know Your Customer) means the identity and document verification process required before withdrawals can be processed.
• "Wager" means any bet placed on a sports event, casino game, virtual game, or other outcome offered on the pgb88 platform.
• "Wagering Requirement" means the minimum number of times a bonus amount must be wagered before it is eligible for withdrawal.

2 Eligibility & Age Restriction

Use of the pgb88 Service is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and on an ongoing basis throughout their use of the platform:

• You are at least 18 years of age. pgb88 operates a zero-tolerance policy with respect to underage gambling. Registration, deposits, wagering, and withdrawals are all strictly prohibited for persons under 18.
• You are registering on your own behalf as a private individual, not as an agent or representative of any other person or entity.
• You are not a current employee, director, officer, or contractor of pgb88 or any of its affiliated companies, service providers, or game suppliers. Immediate family members of such individuals are also excluded.
• You have not previously been self-excluded from pgb88 or any affiliated platform. A self-exclusion constitutes a permanent bar to re-registration for the duration of the exclusion period.
• You are not acting in furtherance of any unlawful purpose, including but not limited to money laundering, fraud, or the circumvention of any regulatory requirement.

pgb88 may request identity documents including a national ID card (NID), passport, or birth certificate at any stage to verify a Player's age and identity. Failure to provide requested documents within the specified timeframe may result in account suspension pending verification.

3 Account Registration

To access the full range of pgb88 services including deposits, betting, and withdrawals, you must register a personal Account. The registration process requires you to provide accurate, complete, and current information. You must promptly update your Account information if any details change.

3.1 One Account Policy

Each individual is permitted to hold only one (1) active Account on pgb88. Opening multiple accounts — whether under the same name, different names, the same device, the same IP address, or the same household — is strictly prohibited. If multiple accounts are detected, pgb88 reserves the right to close all associated accounts and confiscate any bonus funds or winnings derived from such accounts.

3.2 Account Credentials

You are solely responsible for maintaining the confidentiality and security of your pgb88 username and password. You must not share your login credentials with any third party. Any activity conducted through your Account is deemed to have been authorised by you. pgb88 is not liable for any losses arising from unauthorised access to your Account resulting from your failure to maintain secure credentials.

If you believe your Account has been accessed without your authorisation, you must notify pgb88 support immediately at [email protected]. pgb88 may temporarily suspend your Account pending an investigation.

3.3 Know Your Customer (KYC) Verification

pgb88 is required to conduct KYC verification before processing withdrawals. KYC verification requires submission of the following documents:

• Proof of identity: National ID Card (NID), passport, or driving licence.
• Proof of address: Utility bill, bank statement, or official government correspondence dated within 90 days.
• Proof of payment method: A screenshot or copy of the bKash, Nagad, Rocket, or other payment account associated with your deposits.

pgb88 reserves the right to request additional documentation where necessary. KYC verification is a one-time requirement unless your circumstances change or pgb88 determines that re-verification is required for compliance purposes.

4 Deposits & Withdrawals

4.1 Deposits

pgb88 accepts deposits via the following Bangladeshi payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳200 for mobile wallet channels and ৳500 for bank transfers. pgb88 does not charge transaction fees on deposits made via local Bangladeshi payment methods.

Deposits are credited to your Account balance upon confirmed receipt of funds. Mobile wallet deposits (bKash, Nagad, Rocket, Upay) typically credit within 30–60 seconds. Bank transfer deposits may take 1–3 hours during BST business hours.

All funds deposited must originate from a payment account registered in your own name. Deposits from third-party accounts are strictly prohibited. pgb88 reserves the right to return deposits made from third-party accounts and to suspend the associated pgb88 Account pending investigation.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are subject to the completion of KYC verification (see Section 3.3). Withdrawals must be made to the same payment method used for the corresponding deposit where technically possible. pgb88 processes withdrawal requests within 24 hours of approval, subject to verification status.

pgb88 reserves the right to conduct additional verification checks on withdrawal requests that exceed certain thresholds, or that are assessed as presenting an elevated risk profile in accordance with our internal compliance procedures.

4.3 Currency

All Account balances, deposit amounts, wager amounts, winnings, and bonus amounts on pgb88 are denominated in Bangladeshi Taka (BDT / ৳). pgb88 does not offer multi-currency accounts. Any funds received in a foreign currency will be converted to BDT at the prevailing exchange rate at the time of processing, which may include a currency conversion margin.

5 Bonuses & Promotions

pgb88 offers a range of bonuses and promotional offers to registered players. These include welcome bonuses, deposit reload bonuses, free bet credits, cashback offers, tournament prizes, and seasonal promotions. All bonuses are subject to the specific terms published alongside each offer at the time they are made available.

5.1 Wagering Requirements

All bonus funds credited to your Account are subject to wagering requirements unless explicitly stated otherwise. The wagering requirement specifies the number of times the bonus amount (or the bonus plus deposit amount, as stated) must be wagered before any associated winnings become eligible for withdrawal. Wagering requirements vary by promotion and are always stated clearly in the promotional terms.

5.2 Bonus Eligibility

Each bonus offer is available once per eligible player unless explicitly stated otherwise. Attempting to claim a bonus multiple times through multiple accounts or other fraudulent means will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.

5.3 Bonus Expiry

Bonus funds that are not wagered within the validity period specified in the individual promotion terms will expire and be removed from the Account balance. The expiry period for each bonus is always stated in the relevant promotional terms. pgb88 is not obligated to provide advance notice of bonus expiry beyond the terms published at the time the bonus was issued.

5.4 pgb88 Right to Modify or Withdraw Bonuses

pgb88 reserves the right to modify, suspend, or withdraw any promotional offer at any time. If a bonus is withdrawn while a player has an active wagering requirement, the outstanding bonus balance may be removed from the Account and any winnings derived from that bonus since the point of withdrawal may be forfeited. pgb88 will endeavour to provide reasonable notice of the withdrawal of ongoing promotions.

6 User Obligations & Prohibited Conduct

By using the pgb88 Service, you agree to comply with all applicable laws and regulations and to adhere to these Terms at all times. In addition to the specific obligations set out throughout these Terms, you agree that you will not engage in any of the following prohibited activities:

• Providing false, incomplete, or misleading information during registration or at any point during the verification process.
• Opening or attempting to open more than one Account on pgb88, whether in your own name or using any other identity.
• Using the pgb88 platform in furtherance of any unlawful activity, including but not limited to money laundering, fraud, or the financing of criminal enterprises.
• Engaging in any form of cheating, collusion with other players, or exploitation of software bugs, errors, or vulnerabilities for financial gain.
• Using automated betting systems, bots, scripts, or any software designed to interact with the pgb88 platform in an automated or non-human manner without express written permission from pgb88.
• Engaging in matched betting, arbitrage betting, or any other wagering strategy that exploits promotional terms in a manner not intended by pgb88.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with any part of the pgb88 platform or its underlying software.
• Posting, transmitting, or otherwise communicating any content through pgb88 channels that is abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Charging back or reversing any deposit made to your pgb88 Account without the prior consent of pgb88. Chargebacks are treated as fraud and will result in immediate account suspension and the initiation of debt recovery proceedings.

Violation of any of the above prohibited conduct provisions may result in immediate account suspension, permanent account closure, forfeiture of any Account balance, and legal action where appropriate.

7 Intellectual Property

All content on the pgb88 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, game designs, software, and the overall look and feel of the platform — is the property of pgb88 or its content suppliers and is protected by applicable intellectual property laws.

The pgb88 brand name, logo, and all related marks, designs, and slogans are trademarks of pgb88. You are not permitted to use any pgb88 trademark, logo, or other proprietary material without the prior written consent of pgb88. Unauthorised use of pgb88 intellectual property may give rise to a claim for damages and may constitute a criminal offence.

The game content and software displayed on the pgb88 platform, including games supplied by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, is the intellectual property of those respective providers and is licensed to pgb88 for display on the platform. You may not copy, reproduce, distribute, publish, display, perform, or create derivative works from any such content without the express written permission of the relevant rights holder.

8 Limitation of Liability

To the maximum extent permitted by applicable law, pgb88 and its officers, directors, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the pgb88 Service, including but not limited to:

• Loss of profits, revenue, or anticipated winnings.
• Loss of data or Account information.
• Service interruptions, downtime, or technical errors.
• Unauthorised access to your Account resulting from your failure to maintain secure credentials.
• Gambling losses incurred as a result of participating in any game or wagering activity offered on the pgb88 platform.
• Any decision made by pgb88 in the exercise of its rights under these Terms, including account suspension, bonus forfeiture, or withdrawal delays.

pgb88's total aggregate liability to any Player in connection with the Service, for any cause of action and regardless of the form of the claim, shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits pgb88's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

9 Account Suspension & Closure

9.1 Closure by the Player

You may request the closure of your pgb88 Account at any time by contacting our support team at [email protected]. Before closure, any outstanding real-money balance (excluding non-withdrawable bonus funds) will be returned to you via your registered payment method, subject to the completion of any applicable KYC verification requirements and pending withdrawal processing times.

9.2 Suspension or Closure by pgb88

pgb88 reserves the right to suspend or permanently close any Account at any time and without prior notice if:

• pgb88 reasonably believes the Account has been used in violation of these Terms.
• A chargeback or payment dispute has been initiated by the Account Holder or their payment provider.
• pgb88 is required to do so in order to comply with applicable legal, regulatory, or compliance obligations.
• The Account Holder has provided false or misleading information during registration or verification.
• The Account belongs to or is found to be operated by a person under the age of 18.
• pgb88 has reasonable grounds to suspect the Account is being used for money laundering or other fraudulent activity.

In the event of Account closure for violation of these Terms, pgb88 reserves the right to withhold any Account balance pending investigation. Where fraud or serious misconduct is established, pgb88 may forfeit the entire Account balance and pursue recovery of any funds paid out in connection with the fraudulent activity.

9.3 Self-Exclusion

Players who feel that their gambling behaviour is becoming problematic are strongly encouraged to make use of pgb88's self-exclusion tool. Self-exclusion is available in three forms: a minimum 6-month period, a maximum 5-year period, or a permanent self-exclusion. Self-exclusion requests are processed immediately upon application. For more information, please visit the Responsible Gaming page.

10 Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the operations of pgb88 as an online entertainment platform. Players are reminded that they are solely responsible for confirming the legality of online gambling activities in their own jurisdiction.

10.1 Dispute Resolution

In the event of a dispute concerning your Account, a specific wager, a withdrawal, or any other aspect of the pgb88 Service, the following procedure applies:

1. Step 1 — Contact Support: Submit your complaint to the pgb88 support team via live chat or email at [email protected]. Provide your Account username, the nature of the dispute, and any relevant transaction references. Our support team will respond within 24 hours.
2. Step 2 — Formal Complaint: If the initial support response does not resolve your complaint to your satisfaction, you may escalate the matter by submitting a formal written complaint to [email protected] with the subject line "Formal Complaint". pgb88 will provide a formal written response within 5 business days (Bangladesh Standard Time, BST UTC+6).
3. Step 3 — Final Decision: pgb88's formal written response constitutes its final position on the dispute. pgb88 is not bound to enter into further correspondence on a matter after issuing its final decision, except where required by applicable law.

In all disputes concerning the outcome of a wager, the records held in pgb88's server logs shall be considered the definitive record of the transaction in the absence of demonstrated technical error.

11 Amendments to These Terms

pgb88 reserves the right to amend, modify, update, or replace these Terms at any time. The reasons for such changes may include but are not limited to changes in applicable law, changes to the platform's product offering, adjustments to payment processing arrangements, or corrections to errors or ambiguities in the existing Terms.

When material changes are made to these Terms, pgb88 will communicate those changes to registered players via the email address associated with their Account, or via a notification displayed upon login to the platform. The effective date of the updated Terms will be clearly stated at the top of the document.

If you do not agree with any amended version of these Terms, you must cease using the pgb88 Service and may request Account closure as described in Section 9.1. Continued use of the Service following the effective date of any updated Terms constitutes your acceptance of those updated Terms in full.

12 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the pgb88 Service, please contact the pgb88 support team using the details below. All support operates in English and is available 24 hours a day , 7 days a week, including all Bangladeshi public holidays.

• Email: [email protected]
• Live Chat: Available 24/7 inside your pgb88 account dashboard.
• Response Time: Email queries responded to within 24 hours (BST, UTC+6).

For responsible gaming support, deposit limit requests, self-exclusion applications, or account closure requests, please indicate the nature of your request clearly in the subject line of your email to help our team prioritise and route your query to the appropriate department.

For formal complaints, please refer to the dispute resolution procedure outlined in Section 10.1 above. pgb88 takes all formal complaints seriously and is committed to resolving disputes fairly, transparently, and in a timely manner consistent with our values as a responsible online entertainment platform serving players across Bangladesh.